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Shipping Info

Your order will be processes and packed at Bae. HQ in Melbourne, Australia.

  • Orders are dispatched within 24 hours of placing (this excludes orders placed on weekends and Public Holidays)
  • Please allow 1-3 Buisness days for processing before orders ship from our warehouse during high volume peak periods.
  • When ‘authority to leave’ is selected as the delivery instruction Bae is not responsible for any theft, damage or losses of your parcel. 

AUSTRALIAN SHIPPING METHODS

We offer FREE regular shipping on all orders over $150 AUD, Australia wide.

We have the following shipping methods available in Australia:

Australian Parcel Post
2-10 Business Days via Australia Post eParcel*

Australian Express Post
1-5 Business Days via Australia Post eParcel*

*We ship from Melbourne, Australia - delivery times are longer if outside of the metropolitan area.

INTERNATIONAL SHIPPING METHODS

We offer DHL Express shipping for all international orders.

Reference table below for shipping costs, timelines and duties for your country.

*We ship from Melbourne, Australia - timelines are subject to change at any time

CLICK & COLLECT - MELBOURNE

Our click and collect service allows you to collect your online purchases directly from our warehouse:
31 Hall Street, Hawthorn East (VIC)

  • Click and Collect orders will be ready to collect the following day (Monday to Friday only)
  • You will receive an email once your order is ready for pick up

Orders placed before 1pm may be eligible for same day pick up, to organise - please email: baewarehouse@baethelabel.com


Click & Collect hours:

Monday - Friday: 9.30am - 3.30pm
Saturday: 10.00am - 2.00pm

If you would like to browse our Bae Boutique when picking up your click and collect order, see below.

Bae Boutique opening hours:

Tuesday - Friday: 10.00am - 4.00pm
Saturday: 10.00am - 2.00pm



U.S - CHANGES TO DUTIES AND TAXES

Due to recent changes in trade regulations and tariffs, we have had to change the way we calculate duties and taxes on our goods entering the U.S. All duties and taxes will now be calculated at checkout, please check that you are comfortable with these before proceeding with your purchase.

Please note: we are unable to refund you any duties and taxes paid if you decide to return any part of your order. All duties and taxes are at the cost of the customer and will not be refunded by Bae.

Return Policy

Not quite right?... no worries!
We want you to love your Bae items so we're here to help.

Please note: Returns for online orders are applicable to full price items only* and are at the cost of the customer. Items must meet ALL of the below criteria to be eligible for a return or exchange:

  1. All returns must be sent within 14 Days of your order date.
  2. Items must be unworn, unwashed, in their original condition and with all tags attached.
  3. Items must be returned in their original packaging and placed in a suitable parcel bag.

*Items marked Final Sale cannot be returned. For more info on Final Sale, Bundles and Promotional returns, see bottom of this page.

*Exchanges are only available to Australian customers. International customers wishing to change a style or size are recommended to return unwanted items for a refund in accordance with our Return Policy and re-purchase the desired item.


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Return Process

  1. Lodge your return with our Customer team to obtain an RA number via the buttons below.
  2. Package your goods in all original packaging, items must be unworn and in as-new condition with all tags attached.
  3. Print and securely attach the provided returns label to the front of your return package. Your return label can be purchased when lodging your request via our team.
  4. Please allow up to 7 business days from the date of delivery back to our warehouse for your return to be processed.

NOTE: If we receive a return for an item marked 'final sale' you will be contacted to arrange for it to be re-shipped to you at your own cost. We do not offer refunds or exchanges on 'Final Sale' items.


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Faulty & Incorrect Items

We sincerely apologise for any inconvenience caused by receiving a faulty or incorrect garment. Our warehouse team do ensure all items are subject to a quality control prior to dispatch but please keep in mind that human error can occur from time to time.

In the unlikely case that you do receive a faulty, damaged or incorrect item, please notify us via the below email link as soon as possible.


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Shipping & Return Fees

Use this table as a guide only - shipping rates and times are subject to change. Please contact customer care for further information.


For Returns: Self postage option available at own cost.

NOTE: For ALL countries where Duties and Taxes 'Payable at Checkout', now including the U.S - we are unable to refund you for any Duties and Taxes paid if you decide to return any part of your order.

Express Transit Time (buisness days)

Standard Shipping Fees

Free Shipping Threshold

Duties & Sales Tax

Pre-Paid Express Return Fees

Australia

-

$10

$150AUD+

-

$12.20

New Zealand

1-3 Days

$15

$200NZ+

Included

$20

United States

1-4 Days

$15

$200USD+

Payable at Checkout

$25

Canada

2-7 Days

$20

CA$300+

Partially Included

$35

Singapore

1-3 Days

$20

S$300+

Included

S$30

United Kingdom

1-4 Days

£15

£150+

Included

£30

Hong King

1-3 Days

100

HKD1500+

Included

HKD 180

United Arab Emirates

2-4 Days

AED 60

AED1100+

Included

AED 100

Germany

2-4 Days

€ 20

€150+

Included

€ 30

Ireland (Republic of)

2-4 Days

€ 15

€150+

Included

€25

Malaysia

2-5 Days

MYR 60

MYR 1000+

Included

MYR 100

Switzerland

2-5 Days

CHF 15

CHF150+

Included

CHF 20

Japan

2-5 Days

¥2000

¥20000+

Included

¥3000

Qatar

4-7 Days

50

1000 QAR+

Included

QAR 150

Saudi Arabia

3-7 Days

SAR 40

1000 SAR+

Included

SAR 100

Denmark

2-5 Days

74

DKK1300+

Included

DKK 100

Norway

100

NOK2100

NOK2100

Included

NOK 200

Sweden

2-5 Days

116

SEK2000+

Included

SEK 240

Mexico

3-7 Days

250

M$4100+

Included

M$ 300

Brazil R$100

4-8 Days

80

R$1100+

Payable at Checkout

R$100

Poland

3-6 Days

PLN 45.00

PLN800+

Included

PLN 100

Israel

2-9 Days

35

ILS 1000+

Included

ILS 100

Czech Republic

2-4 Days

236

CZK4100+

Included

CZK 300

Rest of EU

3-10 Days

€ 15

€ 150+

Included

€ 25

Rest Of World

3-10 Days

$20USD

Fees Apply

Payable at Checkout

25USD