Returns

  • CUSTOMERS WITHIN AUSTRALIA:

    Returns for online orders are applicable to full price items only. Items must meet ALL of the below criteria to be eligible for a return or exchange:

    • All returns must be sent within 14 Days of your order date.
    • Items must be unworn, unwashed, in their original condition and with all tags attached.
    • Items must be returned in their original packaging and placed in a suitable parcel bag.
    • Once your return is received back in our warehouse and inspected, your refund/exchange will be processed within 7 days.

    *Items marked Final Sale cannot be returned. For more info on Final Sale, Bundles and Promotional returns, see bottom of this page.

    NOTE: All returns are to be logged and approved via our AUSTRALIAN RETURNS PORTAL before being sent back to Bae.


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    AUSTRALIAN REFUNDS

    Refunds for online orders are applicable to full price items only and will be returned to the original payment method. Items must meet all return criteria outlined above to be eligible for a refund.

    1. Lodge your return via our AUSTRALIAN RETURNS PORTAL
    2. Package your goods in all original packaging, items must be unworn and in new condition with all tags attached.
    3. Print and securely attach the provided returns label to the front of your return package.
    4. Please allow up to 7 business days from the date of delivery back to our warehouse for your return to be processed.

    When your return has been received $12.20 for the cost of your return label provided will be deducted from your refund.

    If we receive a return for an item marked 'final sale' you will be contacted to arrange for it to be re-shipped to you at your own cost. We do not offer refunds on Final Sale items. 

    Start your refund via the link below:

    START AUSTRALIAN REFUND NOW

    For International Returns see our 'INTERNATIONAL' tab above


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    EXCHANGES

    Exchanges for online orders are applicable to full price items only. Items can be exchanged online or in-store at our Bae Boutique - Hawthorn East, VIC. Items must meet all criteria outlined above to be eligible for an exchange.

    1. Lodge your exchange via our AUSTRALIAN RETURNS PORTAL
    2. Package your returning goods in all original packaging, items must be unworn and in new condition with all tags attached.
    3. Print and securely attach the provided returns label to the front of your return package.
    4. Please allow up to 7 business days from the date of delivery back to our warehouse for your return to be processed.

    If you request an exchange you will need to pay $12.20 on the returns portal. Exchange requests are not always guaranteed and are subject to stock availability.

    If we receive a return for an item marked 'final sale' you will be contacted to arrange for it to be re-shipped to you at your own cost. We do not offer exchanges on Final Sale items. 

    All Exchange items are shipped via standard post.

    Start your exchange via the link below:

    START AUSTRALIAN EXCHANGE NOW

    For International Returns see our 'INTERNATIONAL' tab above


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    FAULTY OR INCORRECT ITEMS

    We sincerely apologise for any inconvenience caused by receiving a faulty or incorrect garment. Our warehouse team do ensure all items are subject to a quality control prior to dispatch but please keep in mind that human error can occur from time to time.

    In the unlikely case that you do receive a faulty, damaged or incorrect item, please notify us via the AUSTRALIAN RETURNS PORTAL as soon as possible.

    For International enquiries, see our 'INTERNATIONAL' tab above

  • INTERNATIONAL RETURNS
    Bae is based in Melbourne, Australia. All returns are to be made to our Australian Warehouse.

    Returns are applicable to full price items only. Customers are required to pay all return costs (see table below for individual country costs.

    Items must meet ALL of the below criteria to be eligible for return:

    • All returns must be sent within 14 Days of your order date.
    • Items must be unworn, unwashed, in their original condition and with all tags attached.
    • Once your return is received back to our warehouse and inspected, your refund will be processed.
    • Please allow up to 3-7 business days for processing.

    *Items marked Final Sale cannot be returned. For more info on Final Sale, Bundles and Promotional returns, see bottom of this section.


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    REFUNDS

    Refunds for online orders are applicable to full price items only and will be returned to the original payment method. Items must meet all criteria outlined above to be eligible for a refund.

    See below for your return shipping options:

    Option A:
    Pre-Paid Express Post Return
    We'll arrange return shipping for you - a return shipping fee will be deducted from your refund. Please see the table at bottom of page for country-specific returns fees.

    1. Contact our Customer Care team to request a Return Authorisation Number (RA number).
    2. An RA number and a pre-paid returns label will be emailed to you. (note: return labels expire within 10 days of issue if unused).
    3. Package your goods in all original packaging, items must be unworn and in new condition with all tags attached.
    4. Print and securely attach the provided returns label to the front of your return package and note your RA number within your parcel.
    5. Book a collection online or visit your nearest DHL drop off point to send your items back to us.

    Option B:
    Self Arranged Postage Return
    Send back the returned goods with the shipper of your choice. Please note that return shipping and any reverse duties are the responsibility of the customer when choosing this method.

    1. Contact our Customer Care team to request a Return Authorisation Number (RA number).
    2. Package your goods in all original packaging, items must be unworn and in new condition with all tags attached. Please include your RA number in your parcel so we can process your return.

    *NOTE: (We recommend insuring your package and advising our Customer Care team of your tracking number once shipped)

    Contact customer care via the link below to start your refund.

    START RETURN NOW


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    EXCHANGES

    We are unable to offer international exchanges.  If you wish to change your size or style, we recommend you return your original order for a refund in accordance with our return conditions above, and re-purchase the desired item.


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    FAULTY OR INCORRECT ITEMS

    We sincerely apologise for any inconvenience caused by receiving a faulty garment. Our warehouse team do ensure all items are subject to a quality control prior to dispatch.

    In the unlikely case that you do receive a faulty, damaged or incorrect item, please notify us via the link below:

    HELP WITH INCORRECT/FAULTY ITEM

Final Sale, Bundle & Promotional, Returns

We're unable to offer returns or exchanges for Final Sale items. Our Final Sale message is displayed on Product Pages, at cart and on order invoices to communicate this message.

Final Sale items cannot be returned for a refund, exchange or store credit, other than in the event of them being faulty or your order being fulfilled incorrectly.

We do not provide price adjustments/matches for prior purchases during sale or promotional periods.

Please note, our Buy & Save promotion requires you to purchase a minimum amount to qualify for the promotion and receive the desired discount.

Therefore, if you return an item that then changes your order to no longer meet the conditions of the promotion, the amount you’re refunded will be adjusted to exclude any promotional discounts you received.

Your refund will be based on the individual item price paid after the promotional discount had been applied.

Our Bundles offer discounts to the customer based on the customer purchasing a minimum number of items. Therefore, to return an item from a bundle, all items within the bundle must also be returned

Refunds or store credits may be issued for single item returns at the discretion of Bae The Label.

Any single item refunds/store credits will be issued based on the individual item price paid after the bundle discount had been applied (you will not be refunded the original item RRP as a discount was applied to your bundle order).

The amount you’re refunded will be adjusted to exclude any promotional discounts you received.

Bae The Label eGift Cards are available to Australian customers only.

Vouchers are not redeemable for cash and are not refundable. 

International Return Fee's